Horizon Project

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Storyboard #2: Prevent Exploitation of Employee Privileges through Phishing Scams

Storyboard #2: Prevent Exploitation of Employee Privileges through Phishing

In The Conditions of Learning, Robert M. Gagné describes 9 events that support efficient learning. He lists them in the following order, but remarks that the numbering only indicates an approximate typical order. These events of instruction may occur in a different order and are not necessarily present in every lesson:

  1. Gaining attention,
  2. Informing learners of the objective,
  3. Stimulating recall of prior learning,
  4. Presenting the stimulus,
  5. Providing learning guidance,
  6. Eliciting performance,
  7. Providing feedback,
  8. Assessing performance,
  9. Enhancing retention and transfer.

We have found convenient to split these 9 events evenly into 3 groups which correspond to three moments in a typical lesson: start, middle and end.

The storyboard highlights the instructional events involved at each step of the instructional phishing tests and the associated learning journey. These tests have been design to train the Horizon Foundation workforce to fight phishing on the go.

You may notice that the first instructional events (attracting attention, stating the objective, recalling prerequisites) are not performed for each individual learner, but at the level of the organization as a whole, through posters and a select group of learning champions.

Then for the phishing practice targeting individual volunteers and employees, the order of instructional events is atypical:

That is because the goal of this particular training is to learn to notice the unexpected. The emphasis usually given to the content to be learned would prove detrimental for this learning objective.

Contents 8. Storyboards Previous Storyboard #2